Refund policy

We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return. Please note, if you are returning the item due to a change of mind, the original shipping cost will not be refunded, and return shipping will be at the customer's expense.

To be eligible for a return, the item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To initiate a return, please contact us at sales@timepiecetemptations.com.au. Returns must be sent to our specified address.

You can contact us at sales@timepiecetemptations.com.au if you have any questions about returns.

Damages and Issues
Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and resolve it for you. If you received a damaged or defective item, please take photos and email them to us at sales@timepiecetemptations.com.au, along with your order number.

Exceptions / Non-returnable Items
Certain items cannot be returned, such as perishable goods (food, flowers, plants), custom products (special orders or personalized items), and personal care items (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about specific items.

Unfortunately, sale items and gift cards cannot be returned.

Exchanges
To get the item you want, return the current item, and once the return is approved, place a separate order for the new item.

Refunds
Once we’ve received and inspected your return, we will notify you if the refund is approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note, it may take some time for your bank or credit card company to process the refund. If you have not received your refund after 15 business days, please contact us at sales@timepiecetemptations.com.au.

Allow up to 3-5 business days for us to process your return and issue your refund.

Customer Service Contact Information
For any questions or assistance with your return, please email us at sales@timepiecetemptations.com.au